Refund

Refund Policy

Owala organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to owalep.shop.

What Owala customers should know about support
This support section covers orders and visits through owalep.shop for Owala. For return or exchange assistance, contact Support@Owalep.shop or 8705560502.

Details from Owala on condition of returns
For Owala customers at owalep.shop, this section explains condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Owala: eligibility
For purchases made through owalep.shop, Owala applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Owala handles order problems
The following order problems guidance applies to the Owala storefront at owalep.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Owala on refund timing
For Owala customers at owalep.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Owala: exceptions
For Owala customers at owalep.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

starting a request at Owala
For purchases made through owalep.shop, Owala applies the following guidance on starting a request. A return or exchange begins when you, contact us at Support@Owalep.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalep.shop
Phone: 8705560502
Physical address: 872 W 5th Ave, Spokane, Washington, 99204, United States